Your order will be shipped within 1-3 business days of the transaction. We may ship items from multiple warehouses across the continental United States to expedite delivery. If you have any problems with the tracking number or do not wish to accept the package, please get in touch with us immediately. Do not discard the box until we have had a chance to resolve the issue. Please review our shipping fees before you bid! Shipping fees cover supplies, stocking, packaging, handling, postage, and administrative processing. The buyer will pay for the regular shipping cost for the first item (which is the one with the highest shipping rate). Each additional item will be charged the original shipping/Handling fee with 10% off”. Please be advised that it is only valid for items purchased within 5 days from the first winning item. All items to be combined must be on the same invoice. (Free Shipping Items are not eligible for shipping discount). Attention: Please complete your payment within 7 days after the item is won. If you have difficulty completing your payment within the required time, please contact us. Non-Pay Dispute will be filed against your account after the 7th day. All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part. However, to avoid any potential oversights, we respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item descriptions and photos and asking all questions PRIOR TO BIDDING. We stand behind the quality of all of our products. All products are double inspected before stocking and dispatching. However, sometimes mistakes may slip by and the product may get damaged during the process of delivery. If such trouble occurs to you, please take a minute to refer to the following instruction. If the package arrives at your location with obvious shipping damage (including broken envelop, empty package and etc), please refuse the shipment. If you find the item is defective after you accept the shipment, please save everything that is attached in the package, including all the documents, and contact us immediately, either through an eBay message or email address. You should state your item ID, item title, and what the damage is clearly in your email. And please be advised that digital photos must be attached to the email you send. And please bear in mind that you should contact us within 30 days from the day you receive the package, or it will be your own responsibility to take the loss of the defective item. No returns or refunds are available once the product has been installed. The buyer is responsible for return shipping except if the item received is materially different than described or defective or wrong. Original shipping and handling are non-refundable. Please note that you should contact us within 30 days from the day you receive the package, or it will be your own responsibility to take the loss of the defective item. In the event that you receive merchandise that is materially different than described or defective or wrong in any way, please notify us within 30 days of receipt. After 30 days, exchanges/refunds will not be given. We are always searching for the newest-designed products in many lines with the best quality and best price, what was called money for value. If you have any questions or require any assistance in any way, please feel free to contact us. Our friendly Customer Service Staff will answer all questions and resolve any problems as quickly as possible with you. Business hours: Sunday to Friday, 18:00 to 1:00 PST We suggest you contact us by eBay message for the concern of faster and safer communication. Emails will be replied to mostly in 24 hours. Note: We try our best to reply to your emails as soon as possible, however, due to the high volume of daily incoming emails and the time zone difference, we may not be able to reply to your emails immediately. Please allow 1 business day for us to respond. If you do not receive any reply from us, please check your email to ensure your mailbox has not reached full size and also the spam in your mailbox. Due to some ISP SPAM filter settings, you may not be able to receive our replies; if you have problems receiving our emails, you may need to use a different email account to contact us. Please email us before leaving any negative feedback. Copyright of AstraDepot. All rights reserved.
